Patients Come Second

Author: Paul Spiegelman
Edition: 1
Binding: Hardcover
ISBN: 0988842807
Category: Medical

Patients Come Second: Leading Change by Changing the Way You Lead

Americans enjoy the finest healthcare delivery system in the world, but most people will tell you that we still have a long way to go. Download Patients Come Second medical books for free.
Far too frequently, patients leave the doctor's office or hospital feeling confused, angry, or neglected. Healthcare leaders recognize this problem, but in their focus on patients (and sometimes financials), they often overlook the true key to lasting patient loyalty and satisfaction: their employees.

Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. Get Patients Come Second our bestseller medical books.

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