Resolving Patient Complaints

Author: Liz Osborne
Edition: 2nd
Binding: Spiral-bound
ISBN: 0763726222
Category: Medical

Resolving Patient Complaints: A Step-By-Step Guide To Effective Service Recovery

Using A Clear, Straightforward Approach, This Book Provides A Patient-Oriented Approach To Complaint Handling That Can Be Used By All Staff In An Office, Clinic, Or System. Download Resolving Patient Complaints medical books for free.
Readers Will Learn How To Develop A System For Documenting Patient Complaints And Comments, As Well As Strategies For Monitoring And Analyzing The Information Documented By Patient Claims. Other Tools Include A Mechanism For Changing Behaviors Of Health Care Providers And Improving Delivery Systems, Strategies For Dealing With Difficult And Abusive Patients, And Sample Scripted Transcripts For Dealing With The Most Common Types Of Complaints Heard By Health Care Practitioners. With A Solid Service Recovery System In Place, Health Care Organizations And Practices Can Meet Get Resolving Patient Complaints our bestseller medical books.

Resolving Patient Complaints Free

Readers Will Learn How To Develop A System For Documenting Patient Complaints And Comments, As Well As Strategies For Monitoring And Analyzing The Information Documented By Patient Claims With A Solid Service Recovery System In Place, Health Care Organizations And Practices Can Meet

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