Prescription for Excellence

Author: Joseph Michelli
Edition: 1
Binding: Hardcover
ISBN: 0071773541
Category: Medical

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

Joseph Michelli, author of The Starbucks Experience and The New Gold Standard, is among the world's top authorities on the principles of creating an organizational culture dedicated to service excellence. Download Prescription for Excellence medical books for free.
In these bestselling books, he examines how leading service companies dominate their respective industries with innovative customer experience strategies. Now, Michelli turns his attention to one of the most complex, controversial, and critical industries-healthcare. In Prescription for Excellence, Michelli provides an inside look at an organization that has become the envy of its industry-and explains how you can dominate your own industry by using the same approach. UCLA Health System is revered worldwide for it Get Prescription for Excellence our bestseller medical books.

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